Frequently Asked Questions

I have a question about shipping?

Most questions can be answered by checking our shipping policy, which you can find HERE. For any other questions, please feel free to use the chat bubble to ask and we will get back to you as soon as possible!

What is your refund/return policy?

You can check out our refund/return policy, HERE. To initiate a return, you may submit a request via your customer account page, or you can contact us at support@boneboxgames.com.

What are the dimensions of [product]?

Here are the overall dimensions for each type of product:

150+Accessory Tray Deckboxes: 6.5 x 4.5 x 4.5”
100+Accessory Tray Deckboxes: 4.5 x 4.5 x 3.75”
100+ Deckboxes: 4 x 3 x 3.75”
Playmats: 24 x 14”

Will you make [design] in a different style deckbox?

Typically, each Bonebox Games release is designed with a specific style of box in mind. That being said, we are always considering new products/designs, so stay tuned!

I’m a LGS owner, does Bonebox Games offer a wholesale program?

Yes! Bonebox Games is committed to partnering with LGS’s like the ones we grew up in, and we offer competitive wholesale pricing. To become a Bonebox Games vendor partner, please fill out the Wholesale Registration Form, HERE.

I’m a content creator, does Bonebox Games offer an affiliate program?

We do! We consider content creators on an individual basis, and accept creators with all sizes of audience. You can apply for our affiliate program, HERE. If selected, you will be provided with a discount code and the opportunity to earn various other rewards.

Where can I find a community of fellow Bonebox Games and TCG fans?

We would love to have you in our Discord community, which you can join HERE!